Returns Policy
Damaged, Lost, or Stolen Orders?
If you added Package Protection at checkout and the parcel is visibly damaged, you can refuse delivery., please file a claim with the Route team here for quick assistance with “in-transit” related issues.
Please report any damage discovered within 2 business days.
For non-transit related returns, please contact us within 30 days of receiving your order. Returns accepted for full refund, excluding shipping, if item is unused. No refunds for items showing signs of wear.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Visit Our Return Request Form Page
- Enter the information requested on the form.
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided